Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| howto:support [2017/12/28 12:42] – [Example Support Requests from Douche Bags] Removed (apology accepted) digital man | howto:support [2024/11/04 02:54] (current) – [¯\_(ツ)_/¯ Get Technical Support] add question mark to sort first digital man | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== Get Technical Support ====== | + | ====== |
| - | ===== Overview | + | ===== TL;DR ===== |
| - | Support is on a Voluntary Basis | + | {{: |
| + | |||
| + | If you're trying to get Synchronet technical support via //e-mail//, // | ||
| + | |||
| + | If you're trying to file a bug report or request a new feature in Synchronet, go [[https:// | ||
| + | |||
| + | ===== Overview ===== | ||
| Just as Synchronet is developed by volunteers, it is supported by volunteers. | Just as Synchronet is developed by volunteers, it is supported by volunteers. | ||
| Line 9: | Line 15: | ||
| No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These " | No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These " | ||
| - | The primary Synchronet support-giver is also the primary developer and author of this document, [[person: | + | The primary Synchronet support-giver is also the primary developer and author of this document, [[person: |
| ===== Where to Find Support ===== | ===== Where to Find Support ===== | ||
| + | |||
| + | If you're emailing questions to [[person: | ||
| ==== Documentation (RTFM) ==== | ==== Documentation (RTFM) ==== | ||
| Line 30: | Line 38: | ||
| They include (in order of preference/ | They include (in order of preference/ | ||
| - | |[[network: | + | |[[network: |
| - | |[[network: | + | |[[network: |
| |[[network: | |[[network: | ||
| - | |[[http:// | ||
| Before posting a message on one of these discussion groups, it is expected that you will first search through the previously posted messages for messages related to the issue you have questions about. Your question may have already been answered recently. Several times even. | Before posting a message on one of these discussion groups, it is expected that you will first search through the previously posted messages for messages related to the issue you have questions about. Your question may have already been answered recently. Several times even. | ||
| Line 56: | Line 63: | ||
| This isn't to say we require excessive use of " | This isn't to say we require excessive use of " | ||
| + | ==== Use proper Copy and Paste ==== | ||
| + | If you're providing textual information (e.g. error messages, log entries, configuration file contents), paste a copy of the relevant **text**, not a // | ||
| + | |||
| ==== Use proper spelling and grammar ==== | ==== Use proper spelling and grammar ==== | ||
| Line 65: | Line 75: | ||
| There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely. | There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely. | ||
| - | If you feel the necessity to express emotion, use common emoticons. | + | If you feel the necessity to express emotion, use common emoticons. |
| ==== No threats ==== | ==== No threats ==== | ||
| Line 82: | Line 92: | ||
| Include the frequency of the problem (e.g. only once, every time, intermittently). | Include the frequency of the problem (e.g. only once, every time, intermittently). | ||
| + | |||
| + | Increase your log level to " | ||
| The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | ||
| Line 104: | Line 116: | ||
| Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). | Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). | ||
| - | + | ||
| + | ==== Don't ask if you can ask for help ==== | ||
| + | |||
| + | This is especially true if requesting help on IRC. There are many talented people who are in the #synchronet channel who may be able to answer your question but they' | ||
| ==== Share the final results for others to learn from ==== | ==== Share the final results for others to learn from ==== | ||
| Line 128: | Line 144: | ||
| * [[: | * [[: | ||
| * [[: | * [[: | ||
| + | * [[https:// | ||
| * [[: | * [[: | ||
