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--- howto:support [2020/06/03 20:28] – [Give complete, detailed information] mention "debug" log level digital man
+++ howto:support [2020/10/09 14:38] – Learn to use copy and paste (of text) digital man
@@ Line 55: / Line 55: @@
 This isn't to say we require excessive use of "please and thank you", just don't abuse us.
+==== Use proper Copy and Paste ====
+If you're providing textual information (e.g. error messages, log entries, configuration file contents), paste a copy of the relevant *text*, not a //photograph// of the text.
 ==== Use proper spelling and grammar ====
@@ Line 105: / Line 108: @@
 Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well).
+==== Don't ask if you can ask for help ====
+This is especially true if requesting help on IRC. There are many talented people who are in the #synchronet channel who may be able to answer your question but they're not always at the computer. Ask your question and wait patiently, you may be asked follow up questions but it may take a few hours for the person who can solve your problem to come online. If you don't get an answer, try again later or post your question in one of the Synchronet discussion boards.
 ==== Share the final results for others to learn from ====

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