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howto:support [2019/05/28 23:01] – A couple minor updates to hopefully make it more clear that e-mail support is discouraged digital man | howto:support [2020/10/09 14:38] – Learn to use copy and paste (of text) digital man | ||
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This isn't to say we require excessive use of " | This isn't to say we require excessive use of " | ||
+ | ==== Use proper Copy and Paste ==== | ||
+ | If you're providing textual information (e.g. error messages, log entries, configuration file contents), paste a copy of the relevant *text*, not a // | ||
+ | |||
==== Use proper spelling and grammar ==== | ==== Use proper spelling and grammar ==== | ||
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Include the frequency of the problem (e.g. only once, every time, intermittently). | Include the frequency of the problem (e.g. only once, every time, intermittently). | ||
+ | |||
+ | Increase your log level to " | ||
The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | ||
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Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). | Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). | ||
- | + | ||
+ | ==== Don't ask if you can ask for help ==== | ||
+ | |||
+ | This is especially true if requesting help on IRC. There are many talented people who are in the #synchronet channel who may be able to answer your question but they' | ||
==== Share the final results for others to learn from ==== | ==== Share the final results for others to learn from ==== | ||