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howto:support [2010/02/25 12:33] – digitalman | howto:support [2020/10/09 14:38] – Learn to use copy and paste (of text) digital man | ||
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===== Overview ===== | ===== Overview ===== | ||
- | |||
- | Support is on a Voluntary Basis | ||
Just as Synchronet is developed by volunteers, it is supported by volunteers. | Just as Synchronet is developed by volunteers, it is supported by volunteers. | ||
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No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These " | No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These " | ||
- | The primary Synchronet support-giver is also the primary developer and author of this document, [[person: | + | The primary Synchronet support-giver is also the primary developer and author of this document, [[person: |
===== Where to Find Support ===== | ===== Where to Find Support ===== | ||
+ | |||
+ | If you're emailing questions to [[person: | ||
==== Documentation (RTFM) ==== | ==== Documentation (RTFM) ==== | ||
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They include (in order of preference/ | They include (in order of preference/ | ||
- | |[[network: | ||
|[[network: | |[[network: | ||
+ | |[[network: | ||
|[[network: | |[[network: | ||
- | |[[http:// | ||
Before posting a message on one of these discussion groups, it is expected that you will first search through the previously posted messages for messages related to the issue you have questions about. Your question may have already been answered recently. Several times even. | Before posting a message on one of these discussion groups, it is expected that you will first search through the previously posted messages for messages related to the issue you have questions about. Your question may have already been answered recently. Several times even. | ||
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This isn't to say we require excessive use of " | This isn't to say we require excessive use of " | ||
+ | ==== Use proper Copy and Paste ==== | ||
+ | If you're providing textual information (e.g. error messages, log entries, configuration file contents), paste a copy of the relevant *text*, not a // | ||
+ | |||
==== Use proper spelling and grammar ==== | ==== Use proper spelling and grammar ==== | ||
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Include the frequency of the problem (e.g. only once, every time, intermittently). | Include the frequency of the problem (e.g. only once, every time, intermittently). | ||
+ | |||
+ | Increase your log level to " | ||
The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | ||
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Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). | Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). | ||
- | + | ||
+ | ==== Don't ask if you can ask for help ==== | ||
+ | |||
+ | This is especially true if requesting help on IRC. There are many talented people who are in the #synchronet channel who may be able to answer your question but they' | ||
==== Share the final results for others to learn from ==== | ==== Share the final results for others to learn from ==== | ||
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* "hey man my bbs took a crap again." | * "hey man my bbs took a crap again." | ||
- | + | ||
===== Thank You ===== | ===== Thank You ===== | ||