Synchronet v3.19b-Win32 (install) has been released (Jan-2022).

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howto:support [2019/05/28 23:01] – A couple minor updates to hopefully make it more clear that e-mail support is discouraged digital manhowto:support [2022/04/28 17:01] (current) – Add link to gitlab issues digital man
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 ====== Get Technical Support ====== ====== Get Technical Support ======
 +
 +===== TL;DR =====
 +
 +{{:howto:nofacebook2.png}}
 +
 +If you're trying to get Synchronet technical support via //e-mail//, //YouTube//, //Facebook//, //Reddit//, //Discord//, or any other social media/discussion group not specifically listed here, **you're doing it wrong**. Please go [[https://web.synchro.net/?page=001-forum.ssjs&sub=sync|here]] instead or read on.
 +
 +If you're trying to file a bug report or request a new feature in Synchronet, go [[https://gitlab.synchro.net/main/sbbs/-/issues|here]].
  
 ===== Overview ===== ===== Overview =====
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 |[[network:DOVE-Net]]     |[[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=sync|Synchronet Discussion]], Synchronet Sysops, and [[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=syncprog|Synchronet Programming]]| |[[network:DOVE-Net]]     |[[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=sync|Synchronet Discussion]], Synchronet Sysops, and [[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=syncprog|Synchronet Programming]]|
-|[[network:USENET]]       |''[[https://groups.google.com/forum/#!forum/alt.bbs.synchronet|alt.bbs.synchronet]]''|+|[[network:USENET]]       |''[[http://groups.google.com/forum/#!forum/alt.bbs.synchronet|alt.bbs.synchronet]]''|
 |[[network:FidoNet ]]     |SYNCHRONET, SYNC_SYSOPS, and SYNC_PROGRAMMING| |[[network:FidoNet ]]     |SYNCHRONET, SYNC_SYSOPS, and SYNC_PROGRAMMING|
  
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 This isn't to say we require excessive use of "please and thank you", just don't abuse us. This isn't to say we require excessive use of "please and thank you", just don't abuse us.
    
 +==== Use proper Copy and Paste ====
 +If you're providing textual information (e.g. error messages, log entries, configuration file contents), paste a copy of the relevant **text**, not a //photograph// of the text.
 +
 ==== Use proper spelling and grammar ==== ==== Use proper spelling and grammar ====
  
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 There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely. There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely.
-If you feel the necessity to express emotion, use common emoticons. :-)+If you feel the necessity to express emotion, use common emoticons.
    
 ==== No threats ==== ==== No threats ====
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 Include the frequency of the problem (e.g. only once, every time, intermittently). Include the frequency of the problem (e.g. only once, every time, intermittently).
 +
 +Increase your log level to "Debug" (e.g. in your ''[[dir:ctrl]]/[[config:sbbs.ini]]'' file) to include the maximum about of verbosity in copy and pasted log messages.
  
 The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/solution to a problem. The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/solution to a problem.
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 Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well).
- + 
 +==== Don't ask if you can ask for help ==== 
 + 
 +This is especially true if requesting help on IRC. There are many talented people who are in the #synchronet channel who may be able to answer your question but they're not always at the computer. Ask your question and wait patiently, you may be asked follow up questions but it may take a few hours for the person who can solve your problem to come online. If you don't get an answer, try again later or post your question in one of the Synchronet discussion boards. 
 ==== Share the final results for others to learn from ==== ==== Share the final results for others to learn from ====
  
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   * [[:network:irc.synchro.net]]   * [[:network:irc.synchro.net]]
   * [[:network:DOVE-Net]]   * [[:network:DOVE-Net]]
 +  * [[https://gitlab.synchro.net/main/sbbs/-/issues|Synchronet Issue (e.g. bug, feature request) reporting system]]
   * [[:howto:|HowTo index]]   * [[:howto:|HowTo index]]
  

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