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howto:support [2020/10/09 14:38] digital man [Use proper Copy and Paste] typo |
howto:support [2022/04/28 17:01] (current) digital man Add link to gitlab issues |
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| ====== Get Technical Support ====== | ====== Get Technical Support ====== | ||
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| + | ===== TL;DR ===== | ||
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| + | {{:howto:nofacebook2.png}} | ||
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| + | If you're trying to get Synchronet technical support via //e-mail//, //YouTube//, //Facebook//, //Reddit//, //Discord//, or any other social media/discussion group not specifically listed here, **you're doing it wrong**. Please go [[https://web.synchro.net/?page=001-forum.ssjs&sub=sync|here]] instead or read on. | ||
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| + | If you're trying to file a bug report or request a new feature in Synchronet, go [[https://gitlab.synchro.net/main/sbbs/-/issues|here]]. | ||
| ===== Overview ===== | ===== Overview ===== | ||
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| |[[network:DOVE-Net]] |[[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=sync|Synchronet Discussion]], Synchronet Sysops, and [[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=syncprog|Synchronet Programming]]| | |[[network:DOVE-Net]] |[[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=sync|Synchronet Discussion]], Synchronet Sysops, and [[http://vert.synchro.net/msgs/msgs.ssjs?msg_sub=syncprog|Synchronet Programming]]| | ||
| - | |[[network:USENET]] |''[[https://groups.google.com/forum/#!forum/alt.bbs.synchronet|alt.bbs.synchronet]]''| | + | |[[network:USENET]] |''[[http://groups.google.com/forum/#!forum/alt.bbs.synchronet|alt.bbs.synchronet]]''| |
| |[[network:FidoNet ]] |SYNCHRONET, SYNC_SYSOPS, and SYNC_PROGRAMMING| | |[[network:FidoNet ]] |SYNCHRONET, SYNC_SYSOPS, and SYNC_PROGRAMMING| | ||
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| There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely. | There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely. | ||
| - | If you feel the necessity to express emotion, use common emoticons. :-) | + | If you feel the necessity to express emotion, use common emoticons. |
| ==== No threats ==== | ==== No threats ==== | ||
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| * [[:network:irc.synchro.net]] | * [[:network:irc.synchro.net]] | ||
| * [[:network:DOVE-Net]] | * [[:network:DOVE-Net]] | ||
| + | * [[https://gitlab.synchro.net/main/sbbs/-/issues|Synchronet Issue (e.g. bug, feature request) reporting system]] | ||
| * [[:howto:|HowTo index]] | * [[:howto:|HowTo index]] | ||
