Synchronet v3.18b-Win32 (install) has been released (Sept-2020).

Synchronet v3.19a, now under development, requires libarchive-dev to build successfully.

You can donate to the Synchronet project using PayPal.

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
howto:support [2020/06/03 20:28]
digital man [Give complete, detailed information] mention "debug" log level
howto:support [2021/03/10 19:42]
digital man Remove the smiley faces. This sh*t ain't funny.
Line 1: Line 1:
 ====== Get Technical Support ====== ====== Get Technical Support ======
 +
 +===== TL;DR =====
 +
 +{{:​howto:​nofacebook2.png}}
 +
 +If you're trying to get Synchronet technical support via //e-mail//, //​YouTube//,​ //​Facebook//,​ //Reddit//, //​Discord//,​ or any other social media/​discussion group not specifically listed here, **you'​re doing it wrong**. Please go [[https://​web.synchro.net/?​page=001-forum.ssjs&​sub=sync|here]] instead or read on.
 +
 +If you're trying to file a bug report or request a new feature in Synchronet, go [[https://​gitlab.synchro.net/​main/​sbbs/​-/​issues|here]].
  
 ===== Overview ===== ===== Overview =====
Line 31: Line 39:
  
 |[[network:​DOVE-Net]] ​    ​|[[http://​vert.synchro.net/​msgs/​msgs.ssjs?​msg_sub=sync|Synchronet Discussion]],​ Synchronet Sysops, and [[http://​vert.synchro.net/​msgs/​msgs.ssjs?​msg_sub=syncprog|Synchronet Programming]]| |[[network:​DOVE-Net]] ​    ​|[[http://​vert.synchro.net/​msgs/​msgs.ssjs?​msg_sub=sync|Synchronet Discussion]],​ Synchronet Sysops, and [[http://​vert.synchro.net/​msgs/​msgs.ssjs?​msg_sub=syncprog|Synchronet Programming]]|
-|[[network:​USENET]] ​      ​|''​[[https://​groups.google.com/​forum/#​!forum/​alt.bbs.synchronet|alt.bbs.synchronet]]''​|+|[[network:​USENET]] ​      ​|''​[[http://​groups.google.com/​forum/#​!forum/​alt.bbs.synchronet|alt.bbs.synchronet]]''​|
 |[[network:​FidoNet ]]     ​|SYNCHRONET,​ SYNC_SYSOPS,​ and SYNC_PROGRAMMING| |[[network:​FidoNet ]]     ​|SYNCHRONET,​ SYNC_SYSOPS,​ and SYNC_PROGRAMMING|
  
Line 55: Line 63:
 This isn't to say we require excessive use of "​please and thank you", just don't abuse us. This isn't to say we require excessive use of "​please and thank you", just don't abuse us.
    
 +==== Use proper Copy and Paste ====
 +If you're providing textual information (e.g. error messages, log entries, configuration file contents), paste a copy of the relevant **text**, not a //​photograph//​ of the text.
 +
 ==== Use proper spelling and grammar ==== ==== Use proper spelling and grammar ====
  
Line 64: Line 75:
  
 There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely. There is no point to starting off a question by explaining how frustrated or pissed-off you are, or explaining how helpless you feel. The issue is (or had better be) a technical one, not an emotional one, so it's best to just leave emotions out of it completely.
-If you feel the necessity to express emotion, use common emoticons. ​:-)+If you feel the necessity to express emotion, use common emoticons.
    
 ==== No threats ==== ==== No threats ====
Line 105: Line 116:
  
 Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well). Quote the pertinent parts of previous messages when replying. (i.e. when posting an answer to a question, be sure to quote the original question as well).
- + 
 +==== Don't ask if you can ask for help ==== 
 + 
 +This is especially true if requesting help on IRC. There are many talented people who are in the #synchronet channel who may be able to answer your question but they'​re not always at the computer. Ask your question and wait patiently, you may be asked follow up questions but it may take a few hours for the person who can solve your problem to come online. If you don't get an answer, try again later or post your question in one of the Synchronet discussion boards. 
 ==== Share the final results for others to learn from ==== ==== Share the final results for others to learn from ====
  

In Other Languages