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howto:support [2017/12/08 21:34] – Don't be a douche bag digital man | howto:support [2020/06/03 20:28] – [Give complete, detailed information] mention "debug" log level digital man | ||
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===== Overview ===== | ===== Overview ===== | ||
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- | Support is on a Voluntary Basis | ||
Just as Synchronet is developed by volunteers, it is supported by volunteers. | Just as Synchronet is developed by volunteers, it is supported by volunteers. | ||
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No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These " | No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These " | ||
- | The primary Synchronet support-giver is also the primary developer and author of this document, [[person: | + | The primary Synchronet support-giver is also the primary developer and author of this document, [[person: |
===== Where to Find Support ===== | ===== Where to Find Support ===== | ||
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+ | If you're emailing questions to [[person: | ||
==== Documentation (RTFM) ==== | ==== Documentation (RTFM) ==== | ||
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|[[network: | |[[network: | ||
- | |[[network: | + | |[[network: |
|[[network: | |[[network: | ||
- | |[[http:// | ||
Before posting a message on one of these discussion groups, it is expected that you will first search through the previously posted messages for messages related to the issue you have questions about. Your question may have already been answered recently. Several times even. | Before posting a message on one of these discussion groups, it is expected that you will first search through the previously posted messages for messages related to the issue you have questions about. Your question may have already been answered recently. Several times even. | ||
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Include the frequency of the problem (e.g. only once, every time, intermittently). | Include the frequency of the problem (e.g. only once, every time, intermittently). | ||
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+ | Increase your log level to " | ||
The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | The exact steps required to reproduce a problem can be extremely helpful in finding the root cause/ | ||
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* "hey man my bbs took a crap again." | * "hey man my bbs took a crap again." | ||
- | ==== Example Support Requests from Douche Bags ==== | ||
- | {{: | ||
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- | {{: | ||
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- | {{: | ||
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- | (Don't be a douche bag). | ||
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===== Thank You ===== | ===== Thank You ===== | ||